Equipping you and your staff with special hardware like PDAs and tablets is expensive, and more for your service technician to deal with – when on site. By working through a smartphone, CRM Map avoids these additional costs as well as the risk of being forgotten.
Reduce the stress of managing emergencies
In servicing, despite your best efforts, emergencies always happen. CRM Map helps to reduce the steps involved in dealing with an Emergency. From a quick view on your map, you can see who the closest qualified servicing person is, if they are free and who they were supposed to be meeting next. No need for phone calls, reading reports etc. All from a single glance at a map.
Ensure your staff have what they need where they need it.
Each job is different and knowing exactly what your walking in on is critical for a service technician. CRM Map helps by providing one centralized easily accessed point to store all the documentation related to each job. With a single button click your staff have access to all the information related to the job including manuals, contracts and scope of work.
Keep on top of your staff and contractor reporting.
Ensuring your staff and sub-contractors provide accurate reports of their times can be a frustrating and costly task. CRM Map can record times of log in and log out – either by user awareness (hidden) or not. Plus, other information relating to the job.